Alexandria Customs - Return Policy

Alexandria Customs - Return, Shipping, and Exchange Policy

 

  • Any general purchases from the store (keyboards, mice, etc) are refundable within 30 days, as long as they're in their original condition with original packaging intact and complete with accessories.
  • All PC sales (custom, prebuilt, and recertified) are non-returnable and subject to the Bullsh*t-Free PC Guarantee. By default, you have 60 days to report any issues that arise through ordinary use of the computer for us to assist you with under the Guarantee.
  • All other tech device sales (phones, tablets, TVs, etc) are non-returnable and subject to the Bullsh*t-Free Tech Guarantee. By default, you have 14 days to report any issues that arise through ordinary use of the device for us to assist you with under the Guarantee.
  • 3D Prints are final sale.
  • Any storage devices such as external drives, USBs, SSDs, etc are final sale.
  • All PC components may be returned or exchanged in store, in their original condition with original packaging, within 14 days. Afterwards, final sale. To ensure successful installation of your new component, please consider having us install it for you in the store. Attempting to return an item with a different serial from your original purchase, or with the warranty seal broken, will not be accepted under any circumstances.
  • All service charges including labour and housecall fees are final sale. However, if we can't fix your problem the labour is free unless otherwise established.

 

All returns, exchanges, and warranty claims are handled in-store only and the buyer is solely responsible for bringing/shipping the product to Alexandria Customs at their sole expense.

Exception:

If your item is defective or not as described you may contact us to arrange for compensation for your return shipping fee. This will be processed on a case-by-case basis.

 

While we are proud to offer fast and tracked shipping, and although our parcels are carefully packed, Alexandria Customs is not responsible for lost, stolen, or damaged packages. Please contact your local post office for more information about their policy for lost, stolen, or damaged packages.

 

That being said, we're reasonable people and will always strive to work with you to ensure you're satisfied with your purchase. If you're unhappy with your purchase, please let us know and we will do our best to make things right!

 

We do not currently offer shipping on Desktop PCs, PC Cases, and other Large Items (desks, chairs, etc).

We accept requests as they come in and are processed. Reserving now will secure your spot. We'll contact you as soon as possible.