Bullsh*t-Free Guarantee

Every PC purchased at Alexandria Customs includes a 60-day Bullsh*t-Free Guarantee. It’s here to protect you from defects, malfunctions, and any other form of “why is this happening” that stops you from loving your PC.

Guarantee pricing

• 60 days: Included
• 1 year extended: $99.99
• 5 years extended: $299.99

What’s covered

• Unexpected hardware failures (parts + labour): If a component fails through ordinary use (CPU, GPU, motherboard, power supply, fans, storage, screen, battery, etc.), we’ll repair or replace what’s needed to get your PC back to working condition.
• Same-day add-ons: Peripherals/accessories purchased on the same day as the PC are covered.
• Operating system issues: OS instability or malfunction that occurs through ordinary use is covered.
• Ongoing support: PC tech support related to the system in-store, online, and over the phone during business hours.
• Cleaning & maintenance: Ongoing PC/component cleaning, maintenance, and in-store repair services.

What’s not covered

• Overclocking/unsafe tweaks: Problems caused by overclocking or other potentially harmful alterations done by the user.
• User modifications: Problems after upgrades, modifications, or other work done by the user (or anyone else outside Alexandria Customs).
• Misuse/accidents: Problems caused by misuse, abuse, negligence, liquid spills, or physical damage of any kind.
• House calls & transport: House calls and PC transportation are not included.

*One computer per Guarantee. If you want multiple computers covered, you’ll need one additional Guarantee per PC.

**If repair or replacement isn’t practical or possible for something that would otherwise be covered, we may cancel and refund the Guarantee purchase amount in full instead.

***Maximum ONE battery replace per guarantee as battery is a wear item