Bullsh*t-Free Guarantee

Every PC purchased at Alexandria Customs includes a 60-day Bullsh*t-Free Guarantee. It’s here to protect you from defects, malfunctions, and any other form of “why is this happening” that stops you from loving your PC.

Guarantee pricing

• 60 days: Included
• 1 year extended: $99.99
• 5 years extended: $299.99

What’s covered

• Unexpected hardware failures (parts + labour): If a component fails through ordinary use (CPU, GPU, motherboard, power supply, fans, storage, screen, battery, etc.), we’ll repair or replace what’s needed to get your PC back to working condition.
• Same-day add-ons: Peripherals/accessories purchased on the same day as the PC are covered.
• Operating system issues: OS instability or malfunction that occurs through ordinary use is covered.
• Ongoing support: PC tech support related to the system in-store, online, and over the phone during business hours.
• Cleaning & maintenance: Ongoing PC/component cleaning, maintenance, and in-store repair services.

What’s not covered

• Overclocking/unsafe tweaks: Problems caused by overclocking or other potentially harmful alterations done by the user.
• User modifications: Problems after upgrades, modifications, or other work done by the user (or anyone else outside Alexandria Customs).
• Misuse/accidents: Problems caused by misuse, abuse, negligence, liquid spills, or physical damage of any kind.
• House calls & transport: House calls and PC transportation are not included.

One computer per Guarantee. If you want multiple computers covered, you’ll need one additional Guarantee per PC.

If repair or replacement isn’t practical or possible for something that would otherwise be covered, we may cancel and refund the Guarantee purchase amount in full instead.