Custom PC Request - Terms and Conditions

  • You submit the information required by the Custom PC Request Form to give us an idea of what the project will involve.


  • Note: The Custom PC Request Form is provided free-of-charge. You are not required to follow through on the project until you place your deposit.


  • We will contact you to discuss the specifics of your build and answer any questions you have about the process.


  • Due to the high volume of custom requests Alexandria Customs receives, we require a non-refundable deposit of $1,000 (plus tax) to fully begin your project and send you a detailed PDF build plan.


  • Note: This is a down-payment and not our build fee! All proceeds will go towards paying the quoted price as outlined in the PDF.


  • You will receive by email a PDF quote detailing the proposed build plan based on the information you provide as well as recommendations made by the Alexandria Customs team. It will include information such as design choices, components, and pricing.


  • We can provide multiple quotes to the customer and make changes to the quote based on customer feedback. We will not move forward with the project until the customer is provides their approval (via email).


  • Time is of the essence in regards to approving your quote. Prices outlined in PDF quotes are subject to change therefore we reserve the right to alter the quoted price if not approved within 24 hours.


  • Upon placing your deposit you are committed to approving one of our provided quotes. Your Custom Request Deposit is non-refundable. It takes considerable amount of time and energy to provide your custom quotes. We will work with you to make adjustments as necessary to your quote based on your feedback. If you do not approve your PDF quote after we have made multiple adjustments we have the exclusive right to keep your deposit either in-full or in-part as compensation for our time and efforts.


  • We reserve the exclusive right to alter or deny any custom request for any reason (we will refund your deposit if we decide to fully cancel the project).


Most importantly - the Alexandria Customs team will do their best to make your custom PC truly kick-ass!